Terms and Conditions

1. Agreement

These terms govern your use of the BookPlay website and software (“BookPlay”), a product of KhelTech Systems (“we”, “us”). By requesting a demo, creating an account, or using BookPlay, you agree to these terms. If you use BookPlay for an academy or company, you confirm you have authority to bind that organisation.

Related: our Privacy Policy. Contact: hello@bookplay.in.

2. The service

BookPlay is white-labeled sports venue booking software for academies. You may connect your own domain, email sender, and payment gateway. Players transact with you; we do not take a percentage of bookings.

Features, pricing, and inclusions on the website are descriptive. We may change the product so long as we do not materially reduce the core booking functionality of an active paid term without notice.

3. Accounts and acceptable use

• Keep login credentials confidential and use accurate account information.
• Use BookPlay only for lawful sports and venue booking operations.
• Do not attempt to disrupt the service, probe it without permission, resell it as your own platform except as a white-labeled academy booking site, or misuse other customers’ data.
• You are responsible for staff users you invite and for content and bookings created in your account.

4. Fees and term

Unless we agree otherwise in writing, BookPlay is billed annually in advance at the price stated at purchase (currently ₹10,000 per year on the public website, exclusive of applicable taxes). Fees are prepaid and non-refundable except where Indian consumer law requires otherwise or we cancel the service for convenience.

The subscription renews for successive annual terms unless either party gives notice of non-renewal before the current term ends, or we specify another process at checkout or invoice. Gateway, domain, and email provider charges are yours, not included in the BookPlay fee.

5. Your data and white-label branding

You retain rights in your academy data, branding, and player information. You grant us a licence to host and process that material solely to provide BookPlay, including backups and support.

You must have the rights to the logos, names, domains, and player data you upload. You are responsible for your relationship with players, refunds, cancellations, and any academy-specific terms you show on your branded booking pages.

Data exports are available on request during an active subscription and for a reasonable period after it ends, as described in the Privacy Policy.

6. Payment gateways, email, and domain

You contract directly with your payment gateway, DNS, and email providers. Settlements, chargebacks, failed payments, and deliverability are between you and those providers. We are not a payment aggregator and do not hold player funds.

7. Availability and support

We aim for a reliable service and provide onboarding and email support as described on the website. We do not guarantee uninterrupted availability. We may perform maintenance and will try to minimise disruption.

8. Intellectual property

BookPlay, its software, and related materials remain owned by KhelTech Systems and its licensors. These terms do not transfer ownership. You may not copy, reverse engineer, or create a competing product from the software except as Indian law expressly allows.

9. Disclaimer and liability

BookPlay is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, KhelTech Systems’ total liability arising out of BookPlay is limited to the fees you paid us for BookPlay in the twelve months before the claim. We are not liable for lost profits, lost bookings, lost data (except where caused by our failure to take reasonable care), or indirect or consequential loss. Nothing in these terms excludes liability that cannot be limited under applicable law.

10. Suspension and termination

We may suspend or terminate access if you do not pay, misuse the service, or create legal or security risk. You may stop using BookPlay and decline renewal at the end of a paid term. Upon termination we may delete account data after the export window, subject to legal retention duties.

11. Changes

We may update these terms. For material changes affecting paying customers we will give notice by email or in the product. Continued use after the effective date constitutes acceptance. If you do not agree, you may stop using BookPlay and not renew.

12. Governing law

These terms are governed by the laws of India. Courts in India have exclusive jurisdiction, without affecting any non-waivable rights you may have.